I usually do speed tests through google's speed test. Our upload will sometimes be at 20 but most of the time it's around 10 and will drop down to 3 pretty often. About a day later we started getting 400 down and our upload seems to still fluctuate a lot. Our internet seemed to have improved since then. They had a rogers tech come to our house and replace our cable outside and our modem/router. We called back a few days later and they said that there seemed to be an issue but they were unsure what it was. As I did not want to wait months again we called rogers and they said there was no issue. They said there was no issues, but the day after it seemed to have been fixed magically. This had happened before a fairly long time ago but after probably two months we called rogers and complained. The worst it has been was 1.70 down and 0.0 up. On the worst days our download would be around 20 and upload would be 0.02. We had really bad issues not long ago, where randomly our download would be around a 100 or less and our upload would be 3 or less. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We usually get 500mbps down and 20mbps up. I have not been getting my full speeds lately.
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